1877floorguy opened its ecommerce doors in 1999. The company founders had been working for a large flooring manufacturer before venturing into their own business, selling floor care & maintenance products on the World Wide Web (as it was called then). They did this because they realized that homeowners, who purchased new floors, had trouble finding proprietary floor cleaners and polishes often recommended by flooring manufacturers to keep their floor looking good and under warranty. This was an industry-wide problem in flooring.
The philosophy the store started with still stands strong today:
Help customers find quality products, recommended by flooring manufacturers, for cleaning & maintaining all types of floors.
Provide superior customer service to help customers select the right products to clean & care for their floors.
Fifteen years later 1877floorguy continues to add new products and offer hard-to-find specialty floor care products to meet the needs of customers. In all, the store sells close to a thousand different items, all related to floor care, both residential and commercial.
The customer service team at 1877floorguy is top notch. Telephone and email support is backed by employees who have been with the company 12+ years. The depth of knowledge our team has gained through experience and training is the best in the business. We routinely answer customer questions about products, when and how to use them and how much one might need for a particular type of flooring. Calculating square footage to quarts or gallons of polish is a task we do almost daily. Advising customers when two products do not work well together is standard protocol. Helping customers determine what they need for cleaning or maintaining a particular floor is second nature for our highly qualified staff. Backing this up is our 5-star Shopper Approved Rating.
Internet sales have changed a lot over the years we've been in business and we know that our customers have a choice when deciding who to buy from. We appreciate their loyalty when they buy from us and they know they can continue to count on a knowledgeable, courteous person to answer their questions and provide floor care guidance when it's needed.
Return Policy: All products maybe returned 60 days from the date of purchase. Returned orders that were processed correctly by 1877floorguy.com will be charged a 20% restocking fee. All orders returned within 30 days from the date of purchase will be credited back to the original form of payment. All returns received after the allotted period of 30 days will be issued store credit.
ALL REFUNDS ARE FOR UNOPENED PRODUCT ONLY, NOT SHIPPING COSTS.