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Frequently Asked Questions

Table of Contents:

About Us
General Shopping
Order Information
Shipping
Returns
Security/Privacy



About Us
Phone Number
Toll Free 1-877-356-6748

Email
help@1877floorguy.com

Hours of Operation
9am to 5pm EST

About Us
Our customer service staff understands your flooring needs and is trained on all our floor care products and will do their best to answer your floor maintenance questions.

Additional Information
We stock and ship the next day all our floor care products.


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General Shopping
Searching Your Store
Click on the flooring type in the left hand column to find the product for your floor.

Shopping Tips
Type in the manufacturers name under quick search and click go to find products by manufacturer.

Product Availability
We stock all our products. We always ship the next business day. For example if you order on Monday it will ship on Tuesday.

Sizing
A lot of our products come in different sizes. If you can’t find the size you want, give us a call at 1-877-356-6748 or e-mail us at help@1877floorguy.com and maybe we can help you find the size you need.

Product and/or Warranty Information
All our products carry a 15 day 100% satisfaction guarantee.

Rebates Available
We offer a 5% off discount to all returning customers. Use coupon code: fg0103 and get 5% off the next time you purchase from us.

Additional information
If you can’t find a product or you’re not sure how to use the product. Please call us at 1-877-356-6748 or e-mail us at help@1877floorguy.com


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Order Information
Placing Order Options
You can place your order on line 24 hours a day, 7 days a week or by phone Monday thru Friday from 9am to 5pm EST.

Placing Order Tips
If you have any trouble placing an order please call customer service a 1-877-356-6748

Tax Information
Delaware is a tax free state.

Payment Methods Available
We accept all major credit cards and PayPal.

Business to Business Sales/ Purchase Orders
We welcome businesses to buy from us with purchase orders.
To be set up as a customer with the ability to use purchase orders, fill out our credit application and fax it to 302-325-2592 or email to help@1877floorguy.com.

Problems with Your Order
Please call us Monday thru Friday from 9am to 5pm EST at 1-877-356-6748 or e-mail us at help@1877floorguy.com 24/7.

Change or Cancel an Order
Because we try to get all orders shipped the next business day it is important that you e-mail us or call us in the morning the next business day so we can cancel or change your order. Please call us Monday thru Friday from 9am to 5pm EST at 1-877-356-6748 or e-mail us at help@1877floorguy.com 24/7.

Additional information
If you have any problems with your order please call us Monday thru Friday from 9am to 5pm EST at 1-877-356-6748 or e-mail us at help@1877floorguy.com 24/7.


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Shipping
Free Shipping
We offer free shipping for orders $500 or more. Enter coupon code "FREESHIP". (Valid for orders shipping within the 48 contiguous states only and totaling $500 or more in product purchases.)

Shipping Methods Available
We ship UPS Ground, UPS Standard to Canada & UPS Freight (for 150lbs +).

Shipping Times
We ship orders the next business day. "Shipping Calculator" at the bottom of the "Shopping Cart" page will provide transit time for your order or call us at 1-877-356-6748 Monday thru Friday from 9am to 5pm EST.

Shipping Rates
"Shipping Calculator" at the bottom of the "Shopping Cart" page will provide Shipping Rate for your order or call us at 1-877-356-6748 Monday thru Friday from 9am to 5pm EST.

International Customers
We ship to Canada. We are a no-resident importer to Canada. This means all duties, brokerage fees and GST are included in the shipping price. There is no PST under this agreement. Please click on the shipping tab for more information.

Track Your Order
If you give us your e-mail with your order we will e-mail you the UPS tracking number when your order is shipped. If you did not give us your e-mail address we can track your order for you. Please call us Monday thru Friday from 9am to 5pm EST at 1-877-356-6748 or e-mail us at help@1877floorguy.com 24/7. In order to track your order all we need is your name and the zip code where we shipped your order.

Additional information
If you have any questions please call us Monday thru Friday from 9am to 5pm EST at 1-877-356-6748 or e-mail us at help@1877floorguy.com 24/7.


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Returns
Return Policy
Simply call us within 60 days from date of your purchase at 1-877-356-6748 or e-mail us at help@1877floorguy.com and we will resolve your claim.

Restocking Fee
Orders that were processed correctly by 1877floorguy.com will be charged a 20% restocking fee. All refunds are for unopened product only, not shipping costs.

Shipping
Shipping cost for returns that were processed correctly by 1877floorguy.com are the responsibility of the customer. 1877floorguy.com will pay the shipping costs when the error was ours.

Warranties
Our liability is limited to the purchase price of the product.


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Security/Privacy
Terms
All customer information submitted will be held in the strictest confidence. We will not buy sell or trade customer information.




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WEBSITE:
www.1877floorguy.com

STATUS:
HACKER SAFE CERTIFICATION 30-OCT-2007 This site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, can prevent over 99% of hacker crime.




1877floorguy.com is committed to providing quality products and timely service to our customers.

With our depth of floor care knowledge you can feel confident asking questions about the products we sell including when and how to use them, what you need to keep your floor clean or polished and how much of it you’ll need.

Telephone calls and emails are answered by employees who are well educated in flooring maintenance or by the owners themselves.

Give us your feedback! We like hearing from customers so we know what we’re doing right and what we can do better.

Customer Testimonial:
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